The Pogg

Gambling Commission and Non Approved ADR’s

Over the past couple of weeks there has been some debate on various player focused online casino forums and the ability for players to use Alternative Dispute Resolution services. Now, to be licensed by the Gambling Commission here in the UK, operators have to as part of their license agreement, designate a UKGC approved ADR. The purpose being so that should a dispute with a player and a UKGC licensed operator arise, players have the recourse to take their complaint to said nominated ADR. All well and good, yes? Well, it transpires that UKGC operators are using the fact that […]

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