Marketing and Compliance

An email was sent out recently by the Gambling Commission concerning compliance with the regulations laid down by the commission and the marketing activities undertaken by licensees. In the email the UKGC focused on the need for licensees to put compliance with their regulations above everything else, including the marketing activities an operator undertakes. “The role of regulatory compliance carries responsibility for ensuring that the licensee acts in accordance with its regulatory obligations and that the licensee puts the licensing objectives at the heart of its operations.” It is therefore of paramount importance that operators ensure any promotions of their […]

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Multiple Bonus Offers Not Acceptable in Sweden

The offering of multiple bonuses to Swedish customers is an area that the regulator Spelinspektionen frowns upon, which has seen them hand out penalties and fines to operators who have been found to breach this rule. Spelinspektionen have been clear with regards this, stating: “Gaming companies with a Swedish license may only offer their customers a bonus at the first game opportunity.” This new ruling which forms part of the regulations Swedish licensees have to adhere to, came into force on 1st January 2019. However, the issue of offering bonuses and the subsequent penalties meted out by Spelinspektionen to several […]

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Free Play Games for UK Residents a No Go

After 7th May earlier this year, the facility for iGaming operators and also their affiliates¬† to provide free play casino games to their visitors who reside in the UK is no longer allowed, unless a suitable age verification system has been put in place. The changes in this particular area to the LCCP ( License Conditions and Code of Practice ), came about due to concerns that free play casino games and the unrestricted ability to play them, was encouraging under age gambling. Operators who hold a license from the UKGC have been quick off the mark to deal with […]

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2018 / 2019 Gambling Commission Enforcement Report

The Gambling Commission have this morning released their ‘Enforcement Report’ for the year 2018 – 2019, which is the second year running they have complied and released such a report. In total numbering 30 pages, which you are able to download and read for yourself here, the report introduced by Chief Executive Officer Neil McArthur makes for interesting reading. The one thing that stands out quite clearly is the fact that the Gambling Commission have over the past year levied penalties on UK licensed operators totalling some ¬£19.6m. No doubt iGaming operators and to a lesser extent their affiliate marketing […]

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The Pogg

Gambling Commission and Non Approved ADR’s

Over the past couple of weeks there has been some debate on various player focused online casino forums and the ability for players to use Alternative Dispute Resolution services. Now, to be licensed by the Gambling Commission here in the UK, operators have to as part of their license agreement, designate a UKGC approved ADR. The purpose being so that should a dispute with a player and a UKGC licensed operator arise, players have the recourse to take their complaint to said nominated ADR. All well and good, yes? Well, it transpires that UKGC operators are using the fact that […]

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