Affiliate FAQ

Frequently Asked Questions

Here's everything you need to know about Rightlander

Here is where you can choose the phrases and settings to be included in your Priority Compliance Report should you choose to use this feature.

The Priority Compliance Report is designed to show pages where affiliate sites link to your brands using one or more phrases which are likely to be deemed non-compliant. It is not a replacement for other reports but is intended to be provide notice of potential issues likely to require priority investigation by your team.

The report can be sent weekly or monthly and is delivered by email to the Rightlander account holder. [nofaqlink]
In all cases, the Priority Compliance Report only contains affiliate pages where the phrase is used to link specifically to one of your brands.

When set to 'One Instance per Site', the report will only contain one page location of each phrase when found, irrespective of how many times it occurs on the site.

When set to "All Unique Instances", the report can contain more than one page location if the anchor text differs but still contains this phrase.

When set to 'Ignore (off)', this phrase will be removed from the report.

NOTE: Each report contains pages found since the last time this report was emailed to you. If you turn a phrase off, save it and turn it back on again later, the last reported date will be reset for that phrase and the report will review all scans run in the current month. [nofaqlink]
Rightlander provides compliance assistance and a landing page monitor.

The landing page monitor works by scanning your site to locate your monetised and affiliate links and then creates a complete screenshot library of all the final destination landing pages. It checks the redirect chain and informs you when it is broken, a diversion has been implemented or when the content of the page has significantly altered and has potentially become irrelevant to your customers.

During this process, it checks all the redirects are working correctly and by extension that merchant cookies are being set where applicable. You can choose to have the scans run quarterly, monthly or weekly under a Rightlander subscription.

The compliance scanner is designed to help affiliates see where their site is potentially non-compliant in regulated territories. More information on this module is available in the Compliance Faq.
For pricing on compliance scanning, please refer to the Compliance tab at the top of this page.

Landing Page Monitoring
Your first landing page scan is completely free with no restrictions. You can then choose to buy a Rightlander subscription if you would like it to continue monitoring your site - see the Rightlander pricing page for current rates.

When you buy a subscription you are entitled to a reduction on the price of landing page scans plus you receive a lot more flexibility to add more sites and users. Check out the pricing page for current special offers and discounts.

A subscription also allows you to submit sites for compliance scanning and gets you access to compliance reports that have been prepared on your sites at an operator's request.
Rightlander supports payments from Visa, MasterCard and American Express cards, both credit and debit. American customers can also use JCB, Discover and Diners Club cards.
When you set up a site in Rightlander, you can choose to set your priority customer audience as Desktop or Mobile. If you choose Mobile, Rightlander will emulate a phone with a responsive web browser while it analyses the affiliate link and the landing page. In this instance, your screenshot library of destination pages will be in portrait mode instead of the standard landscape mode.

Unless you are specifically interested in seeing how responsive all your landing pages and customer destination pages are, we recommend using the default Desktop mode as the screenshots contain more information and are easier to quickly analyse for issues and irrelevant content.

It should be noted that some merchant websites deliver responsive content based on specific conditions rather than generic mobile devices and in these instances it is not always possible to display a responsive screenshot.
Rightlander can show an affiliate what their landing pages look like when viewed from any one of 40 countries. The full list is as follows:

AU - Australia
AT - Austria
BE - Belgium
BZ - Belize
BR - Brazil
BG - Bulgaria
CA - Canada
CL - Chile
CO - Colombia
HR - Croatia
CY - Cyprus
CZ - Czech Republic
DK - Denmark
EE - Estonia
FI - Finland
FR - France
DE - Germany
GR - Greece
HK - Hong Kong
HU - Hungary
IN - India
ID - Indonesia
IE - Ireland
IM - Isle Of Man
IT - Italy
JP - Japan
KR - Korea
MX - Mexico
MD - Moldova
NL - Netherlands
NZ - New Zealand
NO - Norway
PL - Poland
PT - Portugal
RO - Romania
RU - Russia
SG - Singapore
ZA - South Africa
ES - Spain
SE - Sweden
TZ - Tanzania
TR - Turkey
UA - Ukraine
GB - United Kingdom
US - United States
VN - Viet Nam
Subscribers can add as many sites to Rightlander as you own. When you add a site, you will be asked to verify ownership of the domain by uploading a specifically-named empty HTML page to your server or by adding a predefined Rightlander META tag to the home page.

Once the site has been verified, you can purchase a quarterly, monthly or weekly site plan or a one-off ad-hoc run, whichever you prefer. Once this is selected, Rightlander will crawl your site and create your first landing page library, alerting you when it is ready to view.

Note that each sub-domain is classed as a different site. This is for two reasons: to prevent crawling sub-domains that duplicate content (IE 'www' and non-www) and also to avoid unnecessarily crawling geo-targeted content from the wrong country.
You can add 'Site Managers' (full permission) or 'Analysts' (limited permission) and assign them to either role for each site you own in Rightlander.

A site itself can only have one site owner and all sites in a Control Panel will have the same owner. Managers and Analysts are not able to set up and edit other users at this time: this is the sole responsibility of the site owner.
When adding a site to Rightlander, you are given the option to tell it to only look in specific directories. When you do this, Rightlander will also look in all the sub-directories of those directories too, unless you specify them in the 'Ignore Patterns' box.

On large sites, doing this will result in a significant time saving in creating your Landing Page Library but may also miss important links elsewhere on the site.
A subscription to Rightlander enables you to change how regularly Rightlander analyses your affiliate links and landing pages for as many sites as you have added. You can choose to set up quarterly, monthly or weekly scans for each site and add users to manage each site.
By default, Rightlander focuses on monetised links (often affiliate links) although in certain circumstances it can also track regular links too (available on request).

This requires the links to have a commonality in the URL in order to differentiate them, referred to as a 'tracking pattern' when you set up a site in Rightlander.

Important: While most link checkers rely on server codes to determine if links are broken, this is not reliable. Therefore, Rightlander examines each redirect involved in a typical affiliate link chain and retrieves the data for each interim page as well as the final destination.

Additionally, the content on destination pages often changes to less relevant content without you knowing and Rightlander will alert you when that scenario is detected.
A 'Site Manager' has full control of the website(s) assigned to them by the site owner, including the ability to edit site information. An 'Analyst' is only able to use the functionality of landing page libraries and has read-only access to site data and the Control Panel for the sites you assign them to.
You can decide how and when you receive alerts and control various other system preferences in Rightlander from your 'Preferences' screen. The screen contains help on each specific setting to assist you.
When adding a site to Rightlander, you are given the option to specify directories, scripts or external links that you want it to ignore. This is typically done to avoid having Rightlander trawl through large directories of old news and events or forums that don't contain any new interesting links that can't be found elsewhere on the site.

On large sites, adding directories such as these can result in a significant time saving in creating your Landing Page Library and deserves some careful thought.

It can also be used to prevent Rightlander visiting irrelevant external sites, such as social media sites and stats trackers. A number of the more common sites including Twitter, Facebook, Google Analytics and Instagram are automatically added, as are non user-facing Wordpress directories.
When Rightlander grabs a screenshot of the destination pages your site sends traffic too, it can do so either emulating a desktop user (typically laptop, tablet, Mac and PC users) or a mobile phone user.

At present, Rightlander does not allow you to do both simultaneously for various reasons but you can specify which is your priority and that is what Rightlander will use for the next run.

However, please note that if you change from one to the other, the images will be deemed to have changed significantly and comparisons with archived screenshots will not be effective. It is therefore recommended that you set up the website with your preferred option (desktop mode is assumed to be the default).
Rightlander defaults to a UK view but it can be instructed to interrogate your site from over 40 countries, showing you how viewers see your landing pages from around the world.

If you specify a primary target market when you set up your site, Rightlander will crawl your site and show you landing pages as if you were in that country.

Rightlander subscribers are able to set up multiple country scans in order to see landing pages as viewed from any of the countries currently supported (see below).

AU - Australia
AT - Austria
BE - Belgium
BZ - Belize
BR - Brazil
BG - Bulgaria
CA - Canada
CL - Chile
CO - Colombia
HR - Croatia
CY - Cyprus
CZ - Czech Republic
DK - Denmark
EE - Estonia
FI - Finland
FR - France
DE - Germany
GR - Greece
HK - Hong Kong
HU - Hungary
IN - India
ID - Indonesia
IE - Ireland
IM - Isle Of Man
IT - Italy
JP - Japan
KR - Korea
MX - Mexico
MD - Moldova
NL - Netherlands
NZ - New Zealand
NO - Norway
PL - Poland
PT - Portugal
RO - Romania
RU - Russia
SG - Singapore
ZA - South Africa
ES - Spain
SE - Sweden
TZ - Tanzania
TR - Turkey
UA - Ukraine
GB - United Kingdom
US - United States
VN - Viet Nam
Rightlander does not directly store any credit card information and the card collection forms are hosted on SSL servers hosted at the PCI compliant SaaS provider Chargebee. Payments are processed by Stripe.
When Rightlander grabs a new screenshot, it automatically does image and page data comparisons to the previously archived version (unless this is the first instance of a landing page being found by Rightlander).

If the landing page is deemed to bear less than a 50% similarity to the previous version, it is flagged as 'significantly changed' as it is likely to require investigation.

On the 'Landing Page' Library' screens, you will see the % similarity in a small box on each image (unless the landing page is identical to the archived version). Significantly changed landing pages are highlighted with a different colour.
Rightlander delivers alerts via email in either XLS or CSV format. You can choose to have the alerts sent as attachments on the email or as downloadable files linked from within the body of the email. If you select the Link option, you will be prompted for your username and password before you can access the files.
When adding a site to Rightlander, you are given the option to include compliance scanning. This is a free service and does not require a paid subscription.

Selecting this will add your site into the compliance database where it will be scanned and reports created that show you where you may have compliance issues in regulated markets. Rightlander itself does not make compliance decisions: it is designed to provide information to help you make that decision.

You may find that an operator has already added your domains for compliance scanning in which case, the reports will be waiting for you. The compliance data is available to both you and operators so that you can work together to meet your compliance obligations.

IMPORTANT: When it is not possible to relate text to brands on affiliate pages, the reports still flag these for checking. Operators only use the reports as a faster way to locate pages that reference their brand so they can check each one manually before deciding action.

If you prefer a more manual approach to compliance scanning, please refer to our crawler page to see how you can block Rightlander. This page also explains how you can ensure Rightlander can scan your site.
Most webmasters know that link checkers are notoriously unreliable. This is because they rely on the server they are interrogating to return the right code and there are several reasons why this often doesn't happen. When it comes to checking links which you rely on for income, you want a more reliable solution.

So Rightlander does it differently by examining the content of the page rather than just trusting the server code. Aside from being far more reliable, you get the added benefit of a screenshot of each final destination you are sending your traffic to.

And there's more! Rightlander uses archived data to alert you when affiliate landing page or destination page content has been significantly altered so you can quickly fix relevancy issues that are losing you customers.

And on top of all this, you can see pictures of all your landing pages at a glance... nothing beats having the full picture of your customer journey!
Rightlander can emulate users from over 40 countries and show you how your landing pages look to users from that country. When you set up a GEO version of your site, you have two options:

The fastest option is to tell Rightlander to simply take your pre-existing default landing page library and re-render them as if looking from the selected country. This is most effective if your site does not deliver different content to that country.

If your site changes the content and links that it shows users from other countries, you may prefer for Rightlander to re-crawl your site from that country first in order to find geo-targeted links before it starts the rendering process.

The crawl can take a while depending on the size of your site (Rightlander tends to crawl around 20,000 pages per day to prevent overloading your site).
Your Rightlander subscription determines how often your landing pages are checked and how regularly your site is crawled in order to build a new list of external links.

The latter of course assumes you have not chosen to upload links instead of having the site crawled (uploading the links is obviously much faster but means Rightlander cannot do internal link reporting).

You can change the frequency of landing page checks and site crawls or choose to run ad-hoc checks via your Preferences screen.
Rightlander compliance scans help affiliates and operators maintain compliant affiliate web pages. The scans provide a list of locations where certain criteria specific to an operator's compliance guidelines may or may not be relevant.

It is IMPORTANT to note that operators are not asking Rightlander to make decisions on compliance, merely to highlight locations which they then examine manually. The concept is to significantly speed up the process of monitoring affiliate sites.

Operators do not make decisions on whether an affiliate is compliant or not based on these reports, they just use them to home in on pages that they then review manually. Affiliates can use this data and the compliance notes supplied themselves to help them better understand what is required of them by each operator and take the appropriate action.
Rightlander delivers most reports as alerts, designed to let you know when potential compliance issues arise. By default, these are in CSV format but you can also opt to have the reports delivered in Excel (XLS) format.

The latter provides more flexibility in working with the data, including clickable links and multiple sheets for different reports.

To switch between formats, log in and go to 'Your Preferences' where you will find the option to choose the report format.
Rightlander can create you a screenshot library of every landing page and every deep link destination on merchant websites that you send your traffic to.

It achieves this by scanning your site, examining the links and following them to the final destination. Any affiliate link or off-site merchant link is analysed and a screenshot taken of the final resting place.

Once complete, you will receive an alert telling you that you can log in and review the results.

Questions regarding subscriptions, products & bolt-ons in Rightlander

Rightlander allows subscribers to download the following bulk data files in CSV format but these are not available to non-subscribers.
  1. Affiliate cookie data for each landing page (where available)
  2. Affiliate link redirect sequences and page load data
  3. All the locations on your website where each affiliate link is referenced (this can be a big time saver for replacing broken or irrelevant affiliate links if you don't keep track of them).
Non-subscribers can request a one-off scan from various locations on the site. When ordered, the scan will usually be scheduled to start within 30 minutes of the order.

As with all plans and bolt-ons, when you select this option you will be shown the price and details before being asked if you wish to confirm the purchase.

Please note that if you are intending running more than two scans a year, it would be more cost-effective to buy a subscription to Rightlander. This will also have other advantages including the ability to order geo-targeted scans from various countries.
The 'Free Trial' provides you with a complete landing page build on one of your sites. It provides all the reporting features included with a Rightlander Subscription apart from the CSV data download option and data collected during a free trial is available to view for 1 month.

A paid subscription (charged annually) includes 4 landing page checks (once a quarter), reduced prices for extra scans and the ability to add users to manage sites. Subscribers can also opt in to different site plans which allow flexibility on the frequency of checks and choose to have their most important affiliate links monitored for down-time on a daily basis.

A bespoke Enterprise subscription is also available to companies with multiple sites where an as-you-go subscription service is not practical. Please contact us for more information.

We recommend all users start with a Free Trial.
You can cancel your Rightlander subscription or individual site plans for any of your sites at any time via the Site Plans link in your Control Panel.

A cancellation will take effect at the next billing date but the next payment is not taken. Any scans scheduled to run before that date will run as normal.

On the odd occasion when a cancellation takes effect immediately, any unused credits are stored in your account and automatically debited from the next payment(s) you make.

When you cancel an item, any data collected in the course of that item's lifetime will be deleted. In some instances, data is archived for up to 3 months should you choose to re-instate the plan.
A Rightlander paid subscription is a single, fixed-fee annual subscription and is required to continue using Rightlander after the free trial has ended. You only ever need to buy one subscription per company/webmaster, irrespective of how many sites you add to Rightlander.

A subscription opens up all the functionality available on Rightlander. You are able to add as many websites as you own, add other users to manage your sites at no extra cost and download all the data collected on each scan in CSV format for more detailed analysis.
Rightlander provides you with the option to request a one-off 'Ad Hoc' scan whenever you wish. Typically, you might choose to do this after fixing a number of broken or irrelevant landing pages identified on a previous scan.

Normally, the scan will be scheduled to start within 30 minutes of placing your order subject to server load balancing.

The cost of an Ad-Hoc scan may vary according to the size of your site. Please refer to the price list for more information.

Please note, this feature is designed for occasional scans: if you are intending doing one a month it would be more cost-effective to upgrade to a monthly site plan.
When you change the frequency of landing page checks by altering a Site Plan (Quarterly, Monthly or Weekly), any payments you have already made are taken into account and if applicable, are refunded as credits against the new invoice to ensure you don't pay more than the cost of the new site plan you have chosen.

Additionally, when you upgrade a site plan, any extra costs incurred will take into account the time remaining on your current site plan and the cost of any remaining time will be deducted from the invoice.

If you downgrade the frequency or cancel a site plan, the change will come into affect at the next payment date. Any remaining credits will be credited to your account and automatically applied to ensuing purchases.

You will receive a new invoice by email every time you change a site plan showing you the full details of the transaction including the application of any outstanding credits.

In the event that you have any remaining credits at the end of your subscription period, these will be applied to your next subscription or any future purchases you make with Rightlander.

Outstanding credits cannot be refunded for cancelled subscriptions except in certain circumstances. Please see the cancellation policy notes for more information.
As a general rule, refunds resulting from the cancellation of a subscription or site plan are applied as credits. Where a subscription is cancelled by Rightlander resulting in a termination of service, payments will be returned to the user upon receipt of an invoice except in instances where the cancellation was a result in a breach of the Rightlander terms of service.

For more specific information on cancelling a subscription or bolt-on product, please click on the "How To" tab in the FAQ.
Rightlander offers subscribers the facility to identify their top performing 'priority partners' and have those links scanned more regularly (the 'Daily Important Link Monitor'). Screenshots are not created but the links to the merchant are followed through each redirect and the landing page probed for the correct responses.

Rightlander will send an alert to users if errors are found and aims to check every link once a day.

To opt in to this free service, simply go to your Control Panel, the 'Site Details' for the site you wish to edit and click on the Priority Partners link.
Rightlander supports scanning from several different jurisdictions and consequently in most common languages that use the Latin character set. When you submit your sites, you will be asked to supply the language of the site, along with an (optional) principle target market by country.
A 'Monthly' site plan means that Rightlander will scan your site, collect the affiliate links and create you a landing page library every month for the duration of any paid Rightlander subscription or until you change or cancel the site plan.

If you are upgrading from a Quarterly plan or downgrading from a Weekly plan, you may be entitled to credits for scans you have paid for but which are not yet completed.

If you have any credits outstanding, these will be used before any further payments are requested. if you have applied a coupon code, this will take effect on the first payment after all outstanding credits are used.
A 'Quarterly' site plan means that Rightlander will scan your site, collect the affiliate links and create you a landing page library once every 3 months for the duration of any paid Rightlander subscription or until you change or cancel the site plan.

If you are downgrading from a Monthly or Weekly plan, any outstanding pre-paid scans that have not started will be refunded as credits to your account.

If you have any credits outstanding, these will be used before any further payments are requested. if you have applied a coupon code, this will take effect on the first payment after all outstanding credits are used.
A 'Weekly' site plan means that Rightlander will scan your site, collect the affiliate links and create you a landing page library every week for the duration of any paid Rightlander subscription or until you change or cancel the site plan.

If you are upgrading from a Quarterly or Monthly plan, you may be entitled to credits for scans you have paid for but which are not yet completed.

If you have any credits outstanding, these will be used before any further payments are requested. if you have applied a coupon code, this will take effect on the first payment after all outstanding credits are used.
As a subscriber, you are able to identify up to 20 important links ('Priority Partners') for each site that you have scanned. Rightlander will look at each of the links each night* and ensure they are working OK, sending you an email the following morning if they are not.

* Occasional days are reserved for system maintenance and the link monitor may not run on these days.

FAQ to accompany Rightlander compliance scanning

Rightlander scans affiliate websites identifying locations where a brand is mentioned or linked or where certain conditions are (or are not) present. It is designed to help affiliates and operators to work together to ensure a site is compliant. Rightlander itself does not decide what is or isn't compliant - that is down to the affiliate and the operator but the data it provides significantly speeds up the process by helping prioritise where to look.

Each scan produces downloadable CSV reports for Rightlander clients (operators and affiliates). It does this every month and can also provide operators with alerts based on criteria they ask Rightlander to scan for.

For more detailed information, please go to the compliance pages.

To see a selection of clients currently using Rightlander, please visit the Clients page.
Rightlander makes all the data accumulated during compliance scans available to the affiliate whose site has been scanned. We also provide the affiliate with the specific details of what the operator is asking for.

The reports include a list of pages that are deemed not to meet the specific criteria one of our operator clients has asked us to look for. These reports are accessible by signing up a free account at Rightlander and then adding and verifying ownership of the website.

In addition to the data, there is also a "Compliance Library" containing a variety of documents and links to guidance to assist affiliates in understanding their obligations.
Rightlander scans affiliate websites. These reach us in 4 ways: the affiliate submits their sites, an operator provides us with a list, we discover them as we crawl and we interrogate search engine results.

There are new crawls and scans occurring every day and the database of sites is growing rapidly. Operators who have signed up to the service often supply domains they wish to have monitored and they also receive alerts when new sites that link to their brands are discovered through other methods.

Rightlander is also able to interrogate content on other portals such as Twitch, Facebook and Youtube although at present, this is limited to specific URLs and pages that are specifically identified to Rightlander.
Rightlander currently supplies compliance monitoring to several high profile operators and affiliates within the iGaming sector.

At present, there are no plans to go beyond iGaming however if you work in another sector and are interested in what Rightlander has to offer, please drop an email to us via the address at the top of this page.
Affiliates who have subscribed to Rightlander for the landing page monitoring receive the compliance reports for their sites as part of their subscription.

Operators who wish to have affiliate sites compliance scanned and receive alerts when their brands are identified on other portals should get in touch with us for tailored packages. Prices start from £1 per site scan (minimum order 500 per month).
Rightlander has a proxy network that allows us to scan websites from around 40 different countries, however at present our focus is on scanning sites from within the UK to help operators and affiliates meet UKGC compliance guidelines.

If you are an operator with a need to start the process in another jurisdiction, please contact us to start a dialogue.
Rightlander's scanning algorithms are complex and as new content and ways of delivering content are discovered, it is evolving to identify and capture new data.

There are a lot of ways that a webmaster can deliver content and invariably there are occasions where it is impossible to pick up everything, whether it be through automated scanning tools or even manually inspecting a website.

The most common issue is rotating content, where a webmaster delivers a different set of content to the visitor. The advantage of regular automated scans is that, both by visiting the site regularly and crawling every visible page, the chances of capturing this type of content are maximised.

Although not currently activated for compliance scanning, Rightlander also has proxy servers in 40 different countries and as the compliance scanning is rolled out around the world, the chances of finding even more of this content are increased.

Another issue is that of hidden content and links. We are constantly finding new methods of discovery and as we do, more and more of this hidden content becomes accessible.

We are already discovering a myriad of hidden and cloaked links to brands and can decode links sent through most third party services such as bitly, youtu.be etc. and although we don't currently scan large portals such as Youtube, Facebook and Twitch, we do crawl individual pages on these sites when requested.

To this end, we are keen to point out that Rightlander is not a compliance 'solution' but a compliance 'assistant', one that greatly reduces the amount required by a client to fulfil their compliance obligations and is very good at identifying content and links you weren't aware existed.
The 'suspected links' report shows pages where Rightlander discovered a reference to your brand but was unable to detect a link. There are reasons why this might happen:


Scenario 1: The affiliate uses a method of linking that Rightlander has not yet encountered or deliberately hides links using unusual tech.

Solution Rightlander support receives an alert whenever a site responds like this and we look to evolve our search algorithm to work more effectively future scans of this site.


Scenario 2: When Rightlander compliance scans a website looking for your brand, it also looks for variations such as typos and text without punctuation. This can sometimes lead to a false positive should the variation be the same as a word that the affiliate site uses.

Solution: You can add or edit your brand variations when you add new sites to be scanned.


Scenario 3: The affiliate site does actually mention your brand but doesn't link. This can happen when an affiliate has removed your links or changed them to point to another brand.

Solution: Rightlander identifies when your brand name is being used to link to another brand to ensure the accuracy of reports but this is not reported to you at present.

Rightlander 'How To' guide for existing users

You can re-activate a site that you have previously de-activated via your Control Panel for up to 3 months following de-activation. Sites that have been de-activated will be deleted if they remain de-activated for 3 consecutive months.

When a site is de-activated, any associated site plans cease at the next payment date immediately following the de-activation. When you re-activate a site, you will be asked to create a new site plan commencing either on the date you requested the re-activation or on the date the previous site plan stopped, whichever is the later.

Any outstanding credits from the previous site plan will be directly applied to the new site plan in the form of a discount. If the outstanding credits are greater than the cost of one instalment of the new site plan, they will continue to be applied to future payments until exhausted.
There are two ways to do this: the quickest way is via Rightlander as described below or you can access the Customer Billing Portal.

To cancel via Rightlander, log in and select "Preferences" from the sidebar. On this page you will find the option to change plans or to unsubscribe from Rightlander. This method can be used right up until 24 hours before the renewal date. You will receive an email confirming the cancellation.

Cancellations will prevent the current subscription from being renewed. You will still be able to access Rightlander until this date.

If for any reason you are unable to log in to cancel your subscription, you can email support@rightlander.net requesting a manual cancellation. If requesting a manual cancellation, we require 14 days notice.

See also the cancellation policy notes and information on cancelling specific site plans.
Any Rightlander product can be changed or cancelled via the Customer Billing Portal. Cancellations will prevent the current subscription from being renewed at the next payment date.

If for any reason you are unable to log in to cancel a product, you can email support@rightlander.net requesting a manual cancellation but if you have different site plans and bolt-ons, please be clear which product you want cancelling! If requesting a manual cancellation, we require 14 days notice.

See also the cancellation policy notes and information on cancelling specific site plans.
If you have a site plan which provides you a quarterly, monthly or weekly landing page library build, your site will be scheduled to start within a 2 day window of the anniversary date on which the plan was enacted.

Please note that the library build always follows a site crawl and the time this takes depends on the size and complexity of your site. Therefore, while the run will start during the 3 day window, it may not finish in this time.

You can see the date of the last crawl and build in your Control Panel by clicking the 'Site Details' link for the site you are interested in.
At present, if you opt in to notifications you will receive alerts for all the sites that you manage. If you turn alerts off this will also affect all the sites that you manage.

In time we hope to add functionality that enables you to be more selective.
Only site owners can add a new user (via the 'Manage Users' link in the Control Panel navigation bar). Select the User Level (more details) and as many of your sites that you would like them to be able to manage or view in the 'Assign Users To Sites' panel.

You should use a temporary password for now as they will be prompted to change their password when they first log in.

When complete, an email will be sent to them at the email address you specify notifying them of their login details.
Setting a user to 'Inactive' will temporarily lock them out of the Rightlander system and they will not be able to view or manage any sites. Users cannot be deleted for audit trail reasons and this should be used as an alternative.
If you would like to get in touch, please drop us an email at support@rightlander.net
If you decide you want to re-subscribe to push alerts there here are two ways to achieve this depending on how you unsubscribed from them in the first instance. The simplest method is to go to your Preferences page and turn the "Push Alerts" to 'On' and you should see a popup asking you if you wish to re-subscribe to notifications.

If this popup does not appear or if you manually changed your browser's settings to unsubscribe, you'll need to re-subscribe via the browser options. The steps required to do this are described here.
To reset your password, please enter your Rightlander registered email address in the box below. This will also send you your username.

 
There are two ways to unsubscribe from Push Alerts. The recommended and easiest way is to go to your Preferences page and turn the "Push Alerts" to 'Off'. You can come back at any time and turn them on again if you choose this method.

An alternative way involves blocking notifications from your browser's settings panel. The steps required to do this are described here. If you choose this option, you will have to follow the same steps if you ever want to restore alerts.
If your query is related to the operation of the Rightlander plugin, please contact your affiliate program relationship manager. If you would like to get in touch with questions specific to the Rightlander product or website, please drop an email to support@rightlander.net

Rightlander technical questions

When Rightlander crawls your site, it looks at lots of information and makes an informed decision as to whether the landing page is working as expected.

It doesn't always get it 100% right but it is generally pretty accurate. For example, at the time Rightlander looks at a landing page, the host server may be temporarily down or performing a task that delivers the page too slowly. This could reflect as a broken page whereas when you come to do a manual check later, it is working OK again.

TIP: You can re-check the landing page by using the 'Grab This Image Again' option from the Image Options menu directly above the screenshot. It takes up to 20 seconds to check and return a new image and if it has changed, the image will refresh at the same moment the Image Options bar turns green.

Under each image in the landing page library is a Graph icon. Clicking this will give you more information on the landing page and often a clue as to what the problem is.
When Rightlander crawls your site, the information it collects can sometimes be ambiguous, for example when the image doesn't render correctly due to object-oriented technology on the landing page, yet the server returns a 200 Status OK HTTP code.

Rightlander flags any landing pages that for some reason did not report as expected so that you can double-check they are working. More often than not, there is a problem but the problem itself may not affect the customer journey (although unfortunately it often does).

The most common issue of a 'Flagged For Attention' landing page is an incorrectly reported server code from the merchant server. Rightlander checks the Server response of every landing page twice (at the point the link is found on your site and again towards the end of the build). If a bad response code is received once, the page is marked for Attention whereas if it is received both times, the page is marked as Broken.

TIP: You can re-check the landing page by using the 'Grab This Image Again' option from the Image Options menu directly above the screenshot. It takes up to 20 seconds to check and return a new image and if it has changed, the image will refresh at the same moment the Image Options bar turns green.

Under each image in the landing page library is a Graph icon. Clicking this will give you more information on the landing page and often a clue as to what the problem is.
This is one of the most important facets of Rightlander as merchants often change or redirect landing pages and site structures, consequently reducing the relevance to your prospective customers. An affiliate is usually the last to find out, by which time many customers could have been lost!

Every time Rightlander creates a landing page library for your site, it archives the screenshots and data collected for every page. This archive is then referred to on the next run and the screenshots and landing page content from each run is compared.

If the landing page content is more than 50% different from that found on the previous run, Rightlander marks this as 'Significantly Changed' and puts the % Similarity (0-99) into a small pink box in the left hand corner of the screenshot.

A '0' in this box indicates the page is totally different to last time while a '99' indicates that it is just about identical (100 is generally not shown).

TIP: You can re-check the landing page by using the 'Grab This Image Again' option from the Image Options menu directly above the screenshot. It takes up to 20 seconds to check and return a new image and if it has changed, the image will refresh at the same moment the Image Options bar turns green.

Click the Graph icon under each screenshot to see more information on the landing page and often a clue as to what the problem is.
Unless you specify otherwise in your Preferences screen, a reminder of broken landing pages is sent both 2 and 7 days after the original alert was sent and the title of the alert is suffixed with '(R)' to denote it is a reminder. If you clicked the original alert to acknowledge it, the reminders are not sent.

As suggested, you can turn this feature off in your Preferences screen available from the navigation sidebar in your Control Panel if you wish.
When Rightlander finds affiliate and monetised links on your site, it follows the complete redirect chain and analyses each link for issues that could prevent the customer reaching the intended final destination on the merchant site.

if an issue occurs, the landing page is marked as a 'Broken Redirect' and also included within either the 'broken' or 'Flagged For Attention' categories.

This commonly occurs on sites that use geo-targeting: the Rightlander server is UK based so any site that blocks UK visitors will show up as a broken redirect. To counteract this, you are able to edit your site to provide a 'Primary Market' (country) which will be used to perform a secondary-check via proxy should a geo-targeting block be in place.*

To add the 'Primary Market', go to your control panel, click on 'Site Details' for the site you wish to edit and click the 'Edit Site' link.*

* Please note, this feature will be available to subscribers only.
The primary IP addresses Rightlander uses to run scans should now be requested from Rightlander support. Ensure the addresses are whitelisted on your server's firewall software or cloud security system to avoid blocking Rightlander.
If all of the images in the landing page library are showing a default Rightlander logo and message, it usually means that Rightlander was unable to access your site. This is normally due to .htaccess or firewall rules blocking crawlers.

To fix this, firstly ensure that you add the IP address 85.13.223.126 to your list of allowed sites. To check this has worked, go back to the landing page library and from the drop-down menu above any image, select "Grab this image again". You should see a correct image appear within 10-20 seconds.

Drop us an email when done and we will re-schedule the run for you.
The automated compliance reports service is included with a subscription and when set to 'on' (via your Preferences screen), automatically sends you an email with all your data from the previous run as an attachment in Excel format.

The email is sent immediately following completion of a site scan on one of your domains, providing you have verified ownership of that domain. Alternatively, you can download the files manually after each scan via the 'Compliance Scans' link on your Control Panel.
Yes it can but with a caveat: each sub-domain is classed as a different site.

This is for two reasons: to prevent crawling sub-domains that duplicate content (IE 'www' and non-www) and also to avoid unnecessarily crawling geo-targeted content from the wrong country.

To crawl multiple sub-domains, you first add your site with the preferred sub-domain entered where prompted. Once set up, you can log in and 'copy' the site to either create a clone on a different sub-domain or set up a new target audience (country) for geo-targeted scans. Or both!
Rightlander will work with sites which use either the HTTP or the HTTPS (SSL) protocol. Although it is advised to specify which one your site uses when you add the site to Rightlander, Rightlander will automatically detect and follow any redirects that you have in place if this changes later.
When the "Site Owner" adds a new user to the system, they can define whether each has the authority to make Rightlander purchasing decisions. The options are 'No', 'Yes' or 'Suggest'.

When set to 'Suggest', the site owner receives an email with a link requiring them to authorise the purchase before it is made. By default, all Site Owners are able to make and authorise purchasing decisions.

A typical purchasing decision may be invoked when changing the frequency of landing page checks for a site from Quarterly to Monthly or Weekly or ordering a one-time Ad-Hoc check.
Some CDNs or servers may think the Rightlander crawler is malicious or acting like a bot. It's not malicious obviously but it is a bot.

You can whitelist the Rightlander IP addressed in your CDN and in the root ".htaccess" file on your website. Instructions for doing this on Cloudflare can be found here and for adding them to .htaccess there is a code generator here. For a full list of the IP addresses Rightlander uses, please refer to the FA item "Rightlander IP Addresses". The GB ones are the regular crawlers and if you think you'll want Rightlander to show you how your landing ages look or to run compliance checks from other countries, it would be best to whitelist the entire list below.
Please note the subtle difference between the 'All Landing Pages' and 'Unique Landing Pages' options in the drop-down selection menu on your Landing Page Library: the former shows the landing page for each unique affiliate link on your site while the latter only shows the landing page once, irrespective of how many links you have pointing at it.

You will generally find that using the 'Unique Landing Pages' option is quicker to scan for issues, however always bear in mind that you may have several different links pointing to each unique landing page.
When you select 'Unique Landing Pages' in your Landing Page Library, you'd expect to see only unique landing pages yet often, these pages look identical.

The reality is that despite appearances, they are different in some way but not necessarily obviously. It might be a word of text or a slight colour difference, maybe thumbnail images have changed positions or a font has changed but if there is the slightest change, Rightlander is obligated to display it in case that causes an issue.